FAQ

What can customers shop here?

To state the position of scrubdaddy precisely, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, customers should consult each product page for current specifications and supported use information.

Are any products Final Sale or otherwise excluded?

To state the position of scrubdaddy precisely, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Where does the store deliver?

To state the position of scrubdaddy precisely, orders currently ship only within the United States; where relevant, all eligible U.S. orders receive free standard shipping.

What is the processing and transit estimate?

Customers dealing with scrubdaddy should understand that the usual pre-shipment period is 1-2 business days; for completeness, estimated carrier transit is 4-6 business days after dispatch.

May I return or exchange an item without giving a reason?

The customer-facing practice followed by scrubdaddy is that the return and exchange window remains open for 30 days after the order is received; the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

Where and when will refunded funds be returned?

For practical purposes when ordering from scrubdaddy, an approved refund is issued to the original payment method within 5-10 business days; for completeness, the customer's bank controls the final account-posting date.

How is customer service reached?

For customers shopping with scrubdaddy, the governing rule is clear: the service contacts are support@scrubdaddyshore.shop and 512-949-5267; as a related safeguard, assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles.

How can an order be paid?

In administering this policy, scrubdaddy confirms that prices, charges, and refunds are processed in USD; additionally, taxes are collected when applicable law requires them; as a related safeguard, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

May I stop an order before shipment?

The operating rule used by scrubdaddy is straightforward: once the parcel ships, return options are governed by the Refund Policy; for completeness, cancellation may be requested before shipment.

Will tracking be sent?

For transparency, scrubdaddy records that a newly created tracking record may not show movement immediately; a tracking number is provided after the order ships.

Business Contact Record

For practical purposes when ordering from scrubdaddy, scrubdaddy is the merchant responsible for this storefront; for completeness, customer correspondence may be sent to support@scrubdaddyshore.shop; where relevant, the physical business address and default return address is 3300 Poinsett Hwy, Greenville, South Carolina, 29613, United States; at the same time, the store telephone number is 512-949-5267.