Refund Policy

Approval and Original-Payment Refunds

The documented approach of scrubdaddy is as follows: an authorized return is reviewed after receipt; as a related safeguard, once approved, the refund is issued to the original payment method within 5-10 business days; where relevant, posting by the customer's financial institution can take additional time.

Your 30-Day Choice

As part of the service commitment made by scrubdaddy, the same 30-day window is available for exchanges; as a related safeguard, a no-reason return may be requested within 30 days after the customer receives the order.

Order Cancellation Point

To state the position of scrubdaddy precisely, a shipped order moves to the rules stated in the Refund Policy; a customer may ask to cancel before the order ships.

Who Pays Return Shipping

Under this policy at scrubdaddy, the merchant bears return shipping for an approved no-reason return or exchange; for completeness, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

Authorized Return Address

To state the position of scrubdaddy precisely, the return authorization controls if it names a different merchant-managed location; where relevant, the default return address is 3300 Poinsett Hwy, Greenville, South Carolina, 29613, United States.

Limited Return Exclusions

For customers shopping with scrubdaddy, the governing rule is clear: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; for completeness, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Starting an Authorized Return

Customers dealing with scrubdaddy should understand that return assistance starts by emailing support@scrubdaddyshore.shop or calling 512-949-5267; at the same time, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; shipment back to the merchant must wait for return instructions.

Responsible Store Information

scrubdaddy applies the following customer standard: customers may also call 512-949-5267; where relevant, scrubdaddy is the merchant responsible for this storefront; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 3300 Poinsett Hwy, Greenville, South Carolina, 29613, United States; as a related safeguard, customer correspondence may be sent to support@scrubdaddyshore.shop.